Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Convenient Location
Friendly Staff
Smell of Smoke
Limited Dining Options
7.6/10
Very good
Rooms
6.7
Location
8.8
Service
8.2
Dining
7.5
Guest reviews
7.6/10
based on 6 reviews
8.2
8.2/10 based on 3363 reviews
Reginald
United Kingdom,
December
2023
7.6/10
The hotel is conveniently located just beside the train station with friendly service, but the rooms feel a bit claustrophobic. Despite that, the dining experience is delightful with tasty options.
Rooms
6.0
The room was a little alarmingly small, but functional and not unpleasant.
Service
8.0
The service during our stay was very friendly.
Location
9.0
The hotel is right next to the JR train station, making it very convenient for transportation.
Dining
8.0
The dining experience is very good, especially the sausage being a highlight.
Facilities
7.0
The hotel offers dry cleaning, housekeeping, and laundry services.
Albert
United Kingdom,
November
2023
7.8/10
The hotel is conveniently situated just next to the train station and offers friendly service, although the room size is a bit small and there is a lingering smell of smoke in the corridor. The dining options are satisfactory with some room for improvement.
Rooms
7.0
The rooms were just a little bigger and still had a hint of smoke in the corridor.
Service
9.0
The staff was very friendly, spoke English, and helped us promptly with our requests.
Location
8.0
The hotel is conveniently located just next to the station and provides easy access for travelers.
Dining
7.0
The basement restaurant serves decent food, but could offer a more diverse menu.
Facilities
8.0
The hotel has basic facilities that meet the needs of most guests.
Convenient Location
Smell of Smoke
Simon
United Kingdom,
October
2023
8.0/10
The hotel is wonderfully located next to Hakata Station, just a 2-minute walk away, making it convenient for exploring. The rooms, although small for 3 guests, were clean and comfortable. The service was mixed; while staff could assist in Japanese, they lacked English communication skills. Dining options were good, especially the sausage, but more Japanese food choices would be welcomed. The hotel boasts a great location near various dining and shopping spots, yet some language barrier issues could arise with the staff.
Rooms
8.0
The rooms were clean and comfortable but a bit small for 3 guests.
Service
7.0
The staff could assist in Japanese but struggled with English communication.
Location
9.0
The hotel's prime location near Hakata Station makes it extremely convenient for exploring the area.
Dining
8.0
Dining options were good, especially the sausage, but more variety in Japanese food would enhance the experience.
Facilities
Basic facilities were sufficient for a comfortable stay.
William
United States,
September
2023
7.6/10
I stayed at the hotel located right inside the station, and despite the busy surroundings, it was remarkably quiet. The rooms, though small, remained consistent throughout my stay, and changes seemed challenging to request. The service staff, while sometimes inattentive with greetings, did go the extra mile in being nice and helpful. The location was superb, particularly for accessing the JR train, making transport to other areas a breeze. The dining options, notably in the basement restaurant, were satisfactory, though with limitations like extra charges and a desire for more Japanese-style dishes.
Rooms
7.0
The rooms inside the station were very small.
Service
8.0
The service staff were nice and helpful.
Location
9.0
The hotel's location right near the station was perfect for transportation convenience.
Dining
7.0
The dining experience in the basement restaurant had some good options, but improvements could be made, especially offering more Japanese-style food.
Facilities
7.0
The hotel facilities provided were satisfactory.
Red
United States,
July
2023
8.0/10
I had a pleasant stay at the hotel which offers a good bed and en-suite facilities for two persons but may feel a bit cramped for three people. The service was friendly and accommodating, and the location was very convenient to public transportation. The dining options were good but could have had more Japanese style food choices. Overall, a comfortable stay worth the price.
Rooms
7.0
The room was a bit too small for three people but had a good bed and en-suite facilities for two persons.
Service
9.0
The service was very friendly, and the staff spoke English. They agreed to change our rooms to renovated ones after negotiations and provided extra towels efficiently.
Location
9.0
The hotel is great and very convenient to public transportation, located right next to the main train station.
Dining
8.0
The dining experience was good with some nice options, but it would have been better with more Japanese style food.
Facilities
7.0
The hotel facilities were satisfactory and served the purpose well.
Catherine
United States,
April
2023
7.0/10
The hotel's location is convenient, right next to the JR train station, making it ideal for transport, food, and shopping. The rooms are on the smaller side and not as clean as expected in a Japanese hotel, but the staff is helpful and accommodating. The dining experience offers decent options at an additional cost, with some good selections like the sausage. Overall, a budget-friendly choice for those focused on ease of access.
Rooms
5.0
The rooms are very, very small and old.
Service
8.0
The staff helped us change rooms without hesitation and fulfilled our request for a high floor.
Location
9.0
The hotel's location is perfect, opposite the Shinkansen train station and close to subways, making it convenient for daily use.
Dining
7.0
The dining experience offers good options, especially the sausage, but at an extra cost.
Facilities
6.0
The hotel lacks modern amenities and could use an update.
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